Frequently Asked Questions (FAQ)

1. Q : Is the item original and brand new?
    A : Yes. It is original, brand new and packed in actual retail box.

2. Q : Why your price is much more cheaper than other shop?
    A : It is imported from UK/US. It is not assembly locally.

3. Q : Can I return the item for a refund?
    A : No. The breastpump is a personal item and we do not deal with refund.

4. Q : Any warranty covered for the Medela or Avent?
    A : For Avent, we provide one month warranty for MOTOR only
    A : For Medela, we provide 3 months warranty. Extended warranty (another 3 months) is available at a fee of RM180. You can send to any Medela Service Centre if there is any problem after the warranty period.
    A : Warranty is only covered for the motor, any self inflicted/dents/cracks/abuse of item will not be covered.

5. Q : Do you accept installment payment?
    A : Yes. We do. Buyer has the right to decide the time frame and amount of installment. We will only ship out the item after full amount settled.

6. Q : Can I reserve/book the item first, as I may only be using few months later?
    A : Yes, you can. But a minimum of non refundable deposit is required to reserve the item for you.

Ordering, Payment and Shipping

1. Call or sms me at 012-6617 838 to confirm the order.
2. Or email me the following at egliw@yahoo.com with your full name, shipping address, contact number and of course, the item that you are interested.
3. Contact me for appointment if you like to view the item. But only location is only in Melaka town area.
4. We accept COD (Melaka town area), bank transfer / bank in , wire transfer.
5. Preferred banks : HSBC or Maybank
6. We will shipped out the item to you within 3 days after received the payment.
7. Item will be shipped out using PosLaju.